I have seen reviews that say the maintenance staff is not responsive. I have lived here for over a month and a half and found this to be completely untrue. The maintenance staff is knowledgeable, friendly and quick to respond. Service requests are easy to submit on the website, I love living here.

Originally I gave renaissance a great review but things have gone downhill.

I’ve lived here with my wife since April. We had some issues with our apartment when we moved in but Lisa and the maintenance crew fixed them right away. We recently had some issues with the ceiling in the bathroom and Randy the maintenance manager and Randall were so helpful. They came right away and fixed our ceiling. Any time I reach out to the staff here my concerns are handled quickly and in a professional manner.... I’m grateful that we moved here and am excited about all the new things Renaissance Bay has in store in the future!

Edit:

So I’m revising my review. Recently there has been an uptick in police activity and theft in the area. Our neighbors car got all 4 of their tires taken off and the car left sitting on rocks. When I called management they said they ‘knew about it.’ No additional security was put in place. Some type of construction is being done on the property and the parking lot lights got cut. It’s dark out to begin with and now it’s pitch black walking from your car in the parking lot to your apartment. The general manager was fired, they haven’t found a permanent replacement and concerns aren’t being addressed in a timely manner. When I mentioned that our vanity smelled like mold and dampness I was told there was no mold. Keep in mind we were told this apartment was just renovated. Maintenance asked us ‘do you keep the plastic shower curtain inside the tub?’ As if we’ve never used a shower curtain before and it wasn’t due to their neglect and the fact that most these apartments haven’t been renovated since at least the 80s. As a whole management seems to only be interested in getting old tenants out and raising the rents of the apartments, and redoing them in a shoddy manner to trap new tenants. I can’t wait until our lease is up and we can get out of here. In addition, the outdoor pool, dog run and barbecue area that really sold us on the complex in early 2021 is still not completed. Our apartment also had a roach problem, and I’ve never lived somewhere that had roaches even when I lived in college upstate in an apartment that had a dirt floor. Management only brought in an exterminator because I complained and said it was unacceptable, but other tenants say that this has been an ongoing problem for years. Read More

Do not move to Renaissance Bay. The place is a dump! My apartment amongst many others are infested with roaches. Management refuses to do anything about the problem. Everyone in my area is moving out due to the poor management and disgusting conditions they force us to live in. Do not move to Renaissance Bay.

Can't wait to leave this poorly managed, poorly maintained property. They are crazy to raise rents for this rat hole...

Where do I start? There is cigarette smell coming from neighboring apartments, nothing is done about it. There is police here at least every other day for some crazy person or a domestic violence case. The apartments are just old ladies with makeup. Cheap cabinets, cheap counters, college dorm size refrigerator. Electrical problems not fixed. Cheap floors already coming up, paint peeling, day laborers they use for the “renovations” drive the gold carts all over the grass turning it into a muddy... pit and dirt tracks everywhere. There is nothing “luxury” about Renaissance Bay Patchogue. Read More